Our Services
Comprehensive BPO solutions tailored to your business needs
Appointment Setting
Bilingual agents dial your leads and book qualified appointments with your sales team.
- ✓ Lead qualification
- ✓ Calendar management
- ✓ Follow-up calls
Customer Support
24/7 multilingual customer service with 2-minute average response time.
- ✓ Inbound support
- ✓ Issue resolution
- ✓ Customer retention
Lead Generation
Proactive outreach to identify and qualify new business opportunities.
- ✓ Prospect research
- ✓ Outbound calling
- ✓ Lead qualification
Telesales
Professional sales agents closing deals and driving revenue growth.
- ✓ Sales pitches
- ✓ Objection handling
- ✓ Deal closing
Back Office Support
Administrative and operational support to streamline your business processes.
- ✓ Data entry
- ✓ Email management
- ✓ Document processing
About Esnad
Esnad has been providing professional BPO services since 2018, with 100+ team members across Egypt and serving clients in Europe, Middle East, and North Africa.
Quality Focus
92% customer satisfaction with proven track record across multiple industries.
Bilingual Capability
Arabic & English fluency for seamless communication with diverse customer bases.
Cost Advantage
58.6% savings compared to local Saudi hiring with zero recruitment overhead.
Scalability
Grow from 5 to 100+ agents seamlessly with flexible month-to-month commitment.
Case Studies
Real results from real clients across multiple industries
Real Estate Firm
Challenge: Managing high volume of property inquiries with limited Arabic-speaking staff.
Solution: Deployed 8 bilingual agents for appointment setting and customer support.
Results:
- ✓ 92% customer satisfaction
- ✓ 2-minute average response time
- ✓ 28% appointment booking rate
Retail Chain
Challenge: Seasonal spikes in customer inquiries overwhelming internal team.
Solution: Flexible team of 12 agents handling inbound support and order processing.
Results:
- ✓ 40% increase in customer satisfaction
- ✓ 50% reduction in response time
- ✓ 25% increase in repeat customers
SaaS Company
Challenge: Need for multilingual technical support and lead qualification.
Solution: 10 bilingual agents for technical support and sales qualification.
Results:
- ✓ 35% increase in qualified leads
- ✓ 87% customer retention rate
- ✓ 22% improvement in deal closure
Get Started Today
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